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FAQ

WHEN DOES THE WIRELESS GERMANY FESTIVAL 2021 TAKE PLACE?

The Wireless Germany Festival takes place on 16 and 17 July 2021 in Alter Rebstockpark in Frankfurt am Main.

The opening times for 16 and 17 July 2021 are:

Entry: midday

Subject to change

 

WHERE DOES THE WIRELESS GERMANY FESTIVAL 2021 TAKE PLACE?

The Wireless Germany Festival takes place in Alter Rebstockpark in Frankfurt am Main.

You can find more information on how to get to the festival here.

Your festival ticket entitles you to use local public transport on the day it is valid.

 

WHAT BANDS ARE PLAYING AT THE WIRELESS GERMANY FESTIVAL 2021?

Stay tuned.

You can find the current line-up here: line-up.

Moreover, you can create your personal schedule with your favourite acts in our app.

If you want to get regular news about the Wireless Germany Festival, you can subscribe to our newsletter or connect with us on social networks.

 

WHEN DO YOU ANNOUNCE FURTHER ACTS?

We are working hard on the line-up and will announce more acts soon.  Please stay tuned.

 

WHAT TICKETS ARE AVAILABLE FOR THE WIRELESS GERMANY FESTIVAL 2021?

The same ticket categories will be available for the Wireless Germany Festival 2021 as for 2020.

We will announce details at the start of the pre-sale.

 

WHEN DOES THE PRE-SALE START FOR THE WIRELESS GERMANY FESTIVAL 2021?

The date has not yet been finalised. Avoid missing any updates by signing up for the newsletter.

 

WILL THE TICKETS FOR THE WIRELESS GERMANY FESTIVAL 2021 BE MORE EXPENSIVE?

We will announce the ticket prices in the ticket shop at the start of the pre-sale.

The prices for the regular pre-sale for the Wireless Germany Festival 2021 may be higher.

 

I WANT TO SWAP MY WIRELESS GERMANY FESTIVAL 2020 TICKET FOR A 2021 VERSION. WHAT DO I HAVE TO DO?

You can easily swap your tickets here until 31 August 2020 by selecting where you purchased your Wireless Germany Festival 2020 ticket. You will then be automatically redirected to the page where you can transfer your ticket free of charge to 2021*. You will then receive an order confirmation from us via email, which in combination with your Wireless Germany Festival 2020 ticket is valid as a ticket for the Wireless Germany Festival 2021.
Please read our special FAQ on day tickets, if you want to swap your day tickets.

* By giving your confirmation, any claim you have to a refund of the ticket price for 2020 will be offset against the purchase price for the 2021 ticket.

 

WHY CAN'T THE TICKETS JUST STAY VALID? WHY THE SWAP?

We need to know if you want to use your ticket in 2021, so we can set the ticket contingent for 2021.

 

IS THERE A DEADLINE FOR THE TICKET SWAP?

The ticket swap ends on 31 August 2020.

 

WHY IS THERE A DEADLINE FOR THE SWAP?

By then, we need to know how many of you want to use their ticket in 2021. Afterwards, the remaining tickets will go back into presale.

 

CAN I SWAP ALL TICKET CATEGORIES FOR 2021?

All ticket categories can be swapped, i.e.:

2-day ticket 2020
Day ticket Friday 2020
Day ticket Saturday 2020
Golden Circle 2-day ticket 2020
Golden Circle day ticket Friday 2020
Golden Circle day ticket Saturday 2020
VIP 2-day ticket 2020
VIP day ticket Friday 2020
VIP day ticket Saturday 2020
VIP 2-day car-park ticket 2020
VIP day ticket parking Friday 2020
VIP day ticket parking Saturday 2020

These tickets can be swapped for the corresponding Wireless Germany Festival 2021 tickets on our platform until 31 August 2020*.

Please read our special FAQ on day tickets, if you want to swap your day tickets.

* By giving your confirmation, any claim you have to a refund of the ticket price for 2020 will be offset against the purchase price for the 2021 ticket.

 

DOES MY TICKET STAY IN THE SAME CATEGORY FOR 2021 AFTER THE SWAP?

Yes, your ticket stays in the same category after the swap.

2-day ticket 2020                                = 2-day ticket 2021
Day ticket Friday 2020                          = Day ticket Friday 2021
Day ticket Saturday 2020                      = Day ticket Saturday 2021
Golden Circle 2-day ticket 2020               = Golden Circle 2-day ticket 2021
Golden Circle day ticket Friday 2020         = Golden Circle day ticket Friday 2021
Golden Circle day ticket Saturday 2020     = Golden Circle day ticket Saturday 2021
VIP 2-day ticket 2020                           = VIP 2-day ticket 2021
VIP day ticket Friday 2020                     = VIP day ticket Friday 2021
VIP day ticket Saturday 2020                  = VIP day ticket Saturday 2021
VIP 2-day car-park ticket 2020                = VIP 2-day car-park ticket 2021
VIP day ticket parking Friday 2020           = VIP day ticket parking Friday 2021
VIP day ticket parking Saturday 2020       = VIP day ticket parking Saturday 2021

 

I HAVE PURCHASED A DAY TICKET. HOW CAN I SWAP MY TICKET?

You can easily swap your tickets here until 31 August 2020 by selecting where you purchased your Wireless Germany Festival 2020 ticket. You will then be automatically redirected to the page where you can transfer your ticket free of charge to 2021*. You will then receive an order confirmation from us via email, which in combination with your Wireless Germany Festival 2020 ticket is valid as a ticket for the Wireless Germany Festival 2021.

Important for day ticket holders:

On the online platform you can only swap your day ticket to the same day, i.e.:

Day ticket Friday 2020 will be swapped into a day ticket Friday 2021

Day ticket Saturday 2020 will be swapped into a day ticket Saturday 2021

VIP day ticket Friday 2020 will be swapped into a VIP day ticket Friday 2021

VIP day ticket Saturday 2020 will be swapped into a VIP day ticket Saturday 2021

VIP day ticket parking Friday 2020 will be swapped into a VIP day ticket parking Friday 2021

VIP day ticket parking Saturday 2020 will be swapped into a VIP day ticket parking Saturday 2021

Golden Circle day ticket Friday 2020 will be swapped into a Golden Circle day ticket Friday 2021

Golden Circle day ticket Saturday 2020 will be swapped into a Golden Circle day ticket Saturday 2021

In addition to the same-day swap, we offer the buyers of a day ticket the possibility to swap their day ticket from Friday to Saturday or from Saturday to Friday.
This also applies to the VIP day tickets, the VIP day tickets parking as well as the Golden Circle day tickets.
For details on the procedure, please see the respective FAQ.
* By giving your confirmation, any claim you have to a refund of the ticket price for 2020 will be offset against the purchase price for the 2021 ticket.

 

CAN I SWAP MY WIRELESS GERMANY 2020 DAY TICKET FOR ANOTHER WIRELESS GERMANY 2021 DAY?

Yes, it is possible. This also applies to the VIP day tickets, the VIP day tickets parking and the Golden Circle day tickets.

You can easily swap your tickets here until 31 August 2020 by selecting where you purchased your Wireless Germany Festival 2020 ticket. You will then be automatically redirected to the page where you can transfer your ticket free of charge to 2021*. You will then receive an order confirmation from us via email, which in combination with your Wireless Germany Festival 2020 ticket is valid as a ticket for the Wireless Germany Festival 2021.
* By giving your confirmation, any claim you have to a refund of the ticket price for 2020 will be offset against the purchase price for the 2021 ticket.

  1. If you bought your ticket via www.wireless-festival.de or www.ticketmaster.de

    You will receive an e-mail from Ticketmaster with further details on the procedure and a link to an online form which must be submitted for the swap by 31.08.2020.
    If you purchased your ticket from a Ticketmaster pre-sale outlet, please apply for your swap here.
    The swap of the day tickets for another day may take a few weeks. Once you have received the order confirmation, the day ticket will be swapped to another day. Please note that the application must be submitted by 31.08.2020.

 

  1. If you bought your ticket via Eventim:

    First, please swap your ticket to the same day via our online platform here.

    Afterwards, please contact WirelessTagesticket@eventim.de with your order confirmation not later than 31.08.2020 and make a binding request for the swap of your day ticket:

    Day ticket Friday into a day ticket Saturday
    or
    Day ticket Saturday into a day ticket Friday

    Your e-mail must contain the following information:

  • E-mail order confirmation of the ticket swap
  • Specification of the desired change option (Friday to Saturday or Saturday to Friday)
  • Keyword "Day ticket swap"

You will then receive an order confirmation from us via email, which in combination with your Wireless Germany Festival 2020 ticket is valid as a ticket for Wireless Germany Festival 2021. Once you have received the order confirmation, the day ticket will be swapped to another day.

 

I PURCHASED MY TICKET FROM A PRE-SALE TICKET OUTLET AND WANT TO SWAP IT. HOW DOES THIS WORK?

You cannot swap your ticket at a pre-sale ticket outlet. This is only possible online.

You can easily swap your tickets here until 31 August 2020 by selecting where you purchased your Wireless Germany Festival 2020 ticket. You will then be automatically redirected to the page where you can transfer your ticket free of charge to 2021*. You will then receive an order confirmation from us via email, which in combination with your Wireless Germany Festival 2020 ticket is valid as a ticket for Wireless Germany Festival 2021.

* By giving your confirmation, any claim you have to a refund of the ticket price for 2020 will be offset against the purchase price for the 2021 ticket.

 

I WAS GIVEN MY WIRELESS GERMANY FESTIVAL 2020 TICKET AS A GIFT AND WANT TO SWAP IT FOR A 2021 TICKET. IS THIS POSSIBLE? 

Yes, that is possible. You can easily swap your tickets here until 31 August 2020. You will then be automatically redirected to the page where you can transfer your ticket free of charge to 2021. You will then receive an order confirmation from us via email, which in combination with your Wireless Germany Festival 2020 ticket is valid as a ticket for the Wireless Germany Festival 2021.

* By giving your confirmation, any claim you have to a refund of the ticket price for 2020 will be offset against the purchase price for the 2021 ticket.

 

I PURCHASED MY WIRELESS GERMANY FESTIVAL 2020 TICKET VIA ANOTHER PLATFORM OR PRIVATELY AND WANT TO SWAP IT FOR 2021. IS THIS POSSIBLE?

You can easily swap your tickets here until 31 August 2020 by selecting where you purchased your Wireless Germany Festival 2020 ticket. You can see who your ticket provider is from the printed logo on your ticket. You will then be automatically redirected to the page where you can transfer your ticket free of charge to 2021*. You will then receive an order confirmation from us via email, which in combination with your Wireless Germany Festival 2020 ticket is valid as a ticket for the Wireless Germany Festival 2021.

* By giving your confirmation, any claim you have to a refund of the ticket price for 2020 will be offset against the purchase price for the 2021 ticket.

 

I HAVE LOST MY WIRELESS GERMANY FESTIVAL 2020 TICKET. WHO CAN I CONTACT?

Please contact the ticket provider you purchased your ticket from.

 

CAN I CONVERT MY WIRELESS GERMANY FESTIVAL 2020 TICKET TO ANOTHER TICKET CATEGORY IN 2021?

No, unfortunately that is not possible.Only day tickets can be swapped to another day.

 

DOES THE SWAP COST ME ANYTHING?

No, there are no additional costs*.

* By giving your confirmation, any claim you have to a refund of the ticket price for 2020 will be offset against the purchase price for the 2021 ticket.

 

WHAT BENEFITS DO I GET FROM SWAPPING MY TICKET?

You secure your ticket before the official pre-sale starts.

The original price is only guaranteed with a direct swap*. Prices may be higher for regular purchases of Wireless Germany Festival 2021 tickets.

* By giving your confirmation, any claim you have to a refund of the ticket price for 2020 will be offset against the purchase price for the 2021 ticket.

 

WHY IS THE WHOLE PROCESS TAKING SO LONG?

We are working hard on the reversal of the Festival 2020 and many things are new for us as well, as the current situation requires some complex changes. In addition, our ticketing partners are being confronted with a large number of customer enquiries because of the countless events which have been cancelled or postponed due to the corona pandemicWe appreciate your continued patience. Thank you guys, you are great!

 

WHAT REFUND OPTIONS ARE AVAILABLE FOR MY WIRELESS GERMANY FESTIVAL 2020 TICKET?

You have two options:

  1. Do you want to come to the Wireless Germany Festival in 2021 as well? Great, then you can easily swap your tickets here until 31 August 2020 by selecting where you purchased your Wireless Germany Festival 2020 ticket. You will then be automatically redirected to the page where you can transfer your ticket free of charge to 2021*.

 

  1. Sorry you can’t make it in 2021! In this case, from 1 September 2020 we will be offering rescission in the form of a voucher for the full ticket price which you can use for Live Nation events. We will announce all information about the process and the details of the voucher at www.wireless-festival.de/ticket from 1 September 2020.

 

* By giving your confirmation, any claim you have to a refund of the ticket price for 2020 will be offset against the purchase price for the 2021 ticket.

 

I HAVE SWAPPED MY 2020 TICKET FOR A WIRELESS GERMANY FESTIVAL 2021 TICKET. WHAT DO I NEED ON-SITE TO GAIN ENTRY?

You received an order confirmation via email when swapping your ticket. A print-out of this email, in combination with your Wireless Germany Festival 2020 ticket, is valid as a ticket for Wireless Germany Festival 2021.

 

AFTER THE SWAP, IS MY 2020 TICKET THEN A PERSONALISED TICKET BECAUSE OF THE CONFIRMATION EMAIL?

Your ticket is personalised even without your name being printed on it or the confirmation email. A transfer is only permitted in accordance with our Wireless Ticket terms and conditions.

 

I ENTERED THE WRONG EMAIL ADDRESS DURING THE SWAP PROCESS. WHAT DO I DO NOW?

Please contact your ticket provider (you can see who your ticket provider is from the printed logo on your ticket).

 

MY BARCODE IS NOT RECOGNISED / IS INVALID / I HAVE A DIFFERENT PROBLEM WITH MY BARCODE.

Please check again that you entered the barcode correctly. If the problem persists, please contact your ticket provider (you can see who your ticket provider is from the printed logo on your ticket).

 

I HAVEN’T RECEIVED AN ORDER CONFIRMATION. WHAT DO I DO NOW?

Please check your spam folder to see if the email has ended up there. If you cannot find the email there either, please contact customer service for your ticket provider (you can see who your ticket provider is from the printed logo on your ticket).

 

WILL MY TICKET INSURANCE BE TRANSFERRED FROM 2020 TO 2021?

(Please contact your ticket provider (you can see who your ticket provider is from the printed logo on your ticket).

 

I HAVE SWAPPED MY TICKET AND HAVE NOW CHANGED MY MIND. CAN I REVERSE THE SWAP?

No, unfortunately that is not possible.

 

WHAT HAPPENS IF I HAVEN'T SWAPPED MY TICKET BY  31 AUGUST 2020?

For any ticket holders who don’t want to swap their tickets or who miss the deadline, from 1 September 2020 we will be offering rescission in the form of a voucher for the full ticket price which you can use for Live Nation events.

We are issuing this voucher within the statutory voucher-resolution framework, meaning the residual value of the voucher can be paid out upon request after 31 December 2021.

From 1 September 2020, you can apply for the voucher via our ticketing partners. After your request has been verified, you will receive an email containing the voucher code, as well as information on how to redeem it. You will then be able to choose from suitable events that you want to redeem your voucher for.

In cases of hardship (in accordance with the law), we will be offering early payment of the voucher value from 1 September 2020.

We will announce all information about the process and the details of the voucher at www.wireless-festival.de/ticket from 1 September 2020.

 

WHEN CAN I GET MY VOUCHER?

The voucher-issuing process starts on 1 September 2020. We will also announce all information about the process and the details of the voucher at www.wireless-festival.de/ticket from 1 September 2020.

If you want to get regular news about the Wireless Germany Festival, you can subscribe to our newsletter or connect with us on social networks.

 

WHY CAN I ONLY GET THE VOUCHER FROM  FROM 1 SEPTEMBER 2020 AND NOT RIGHT AWAY?

We are working with our ticketing partners to implement the voucher arrangement in a sensible manner, which means complicated technical requirements and functions first have to be in place. We are treating this as a top priority, because we want to offer you a process which is both transparent and easy to use. For this reason, it will only be possible to issue vouchers from 1 September 2020.

 

WHAT IS A LIVE NATION VOUCHER?

A Live Nation voucher is valid for all concerts and festivals organized and carried out by Live Nation Germany itself, provided the respective shows are not sold out. We issue the voucher within the framework of the legal voucher solution, i.e. the remaining voucher value can be paid out on request after 31 December 2021.

Live Nation Germany currently arranges concerts by Harry Styles, Alicia Keys, Kontra K, The Weeknd, Dua Lipa and many other artists. The voucher can also be redeemed for the next edition of Wireless Germany, as soon as the official on sale for 2021 starts.

From 1 September 2020, you can apply for the voucher via our ticketing partners. After your request has been verified, you will receive an email containing the Live Nation voucher code, as well as information on how to redeem it.

You will then be able to choose from suitable events that you want to redeem your voucher for.

We will announce all the information about the process and details of the voucher at www.wireless-festival.de/tickets from 1 September 2020.

 

I HAVE ALREADY BOOKED MY TRIP TO THE WIRELESS GERMANY FESTIVAL 2020 (HOTEL, TRAIN, FLIGHTS, ETC.). WHAT CAN I DO?

We recommend that you contact the relevant provider directly to get information on what cancellation options are available.

 

MY QUESTION HASN'T BEEN ANSWERED, WHAT SHOULD I DO?  

Please contact us at info@livenation.de. We will get back to you as soon as possible!