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FAQ

GENERAL

WHEN DOES THE WIRELESS GERMANY FESTIVAL 2021 TAKE PLACE?

The Wireless Germany Festival takes place on 16 and 17 July 2021 in Alter Rebstockpark in Frankfurt am Main.

The opening times for 16 and 17 July 2021 are:

Entry: midday

Subject to change

 

WHERE DOES THE WIRELESS GERMANY FESTIVAL 2021 TAKE PLACE?

The Wireless Germany Festival takes place in Alter Rebstockpark in Frankfurt am Main.

You can find more information on how to get to the festival here.

Your festival ticket entitles you to use local public transport on the day it is valid.

 

WHAT BANDS ARE PLAYING AT THE WIRELESS GERMANY FESTIVAL 2021?

Stay tuned.

You can find the current line-up here: line-up.

Moreover, you can create your personal schedule with your favourite acts in our app.

If you want to get regular news about the Wireless Germany Festival, you can subscribe to our newsletter or connect with us on social networks.

 

WHEN DO YOU ANNOUNCE FURTHER ACTS?

We are working hard on the line-up and will announce more acts soon.  Please stay tuned.

 

TICKETS

WHEN DOES THE PRE-SALE START FOR THE WIRELESS GERMANY FESTIVAL 2021?

The Pre-Sale is scheduled to start in September this year. The exact date has not yet been finalised. Avoid missing any updates by signing up for the newsletter.

 

WHAT TICKETS ARE AVAILABLE FOR THE WIRELESS GERMANY FESTIVAL 2021?

The same ticket categories will be available for the Wireless Germany Festival 2021 as for 2020.

We will announce details at the start of the pre-sale.

 

WILL THE TICKETS FOR THE WIRELESS GERMANY FESTIVAL 2021 BE MORE EXPENSIVE?

We will announce the ticket prices in the ticket shop at the start of the pre-sale.

The prices for the regular pre-sale for the Wireless Germany Festival 2021 may be higher.

 

I HAVE LOST MY WIRELESS GERMANY FESTIVAL 2020 TICKET. WHO CAN I CONTACT? 

Please contact the ticket provider you purchased your ticket from.

 

TICKETSWAP

I WANT TO SWAP MY WIRELESS GERMANY FESTIVAL 2020 TICKET FOR A 2021 VERSION. WHAT DO I HAVE TO DO?

Unfortunately, the deadline for swapping tickets has expired. You now have the option to convert your ticket into a Live Nation voucher. Get more information here.

 

I HAVE PURCHASED A DAY TICKET. HOW CAN I SWAP MY TICKET?

Unfortunately, the deadline for swapping tickets has expired. You now have the option to convert your ticket into a Live Nation voucher. Get more information here.

 

I PURCHASED MY TICKET FROM A PRE-SALE TICKET OUTLET AND WANT TO SWAP IT. HOW DOES THIS WORK?

Unfortunately, the deadline for swapping tickets has expired. You now have the option to convert your ticket into a Live Nation voucher. Get more information here.

 

WHY IS THE WHOLE PROCESS TAKING SO LONG?

We are working hard on the reversal of the Festival 2020 and many things are new for us as well, as the current situation requires some complex changes. In addition, our ticketing partners are being confronted with a large number of customer enquiries because of the countless events which have been cancelled or postponed due to the corona pandemic. We appreciate your continued patience. Thank you guys, you are great!

 

WHAT REFUND OPTIONS ARE AVAILABLE FOR MY WIRELESS GERMANY FESTIVAL 2020 TICKET?

In case you have not swapped your ticket we will be offering rescission in the form of a voucher for the full ticket price which you can use for Live Nation events. We will announce all information about the process and the details of the voucher at www.wireless-festival.de/tickets.

 

I HAVE SWAPPED MY 2020 TICKET FOR A WIRELESS GERMANY FESTIVAL 2021 TICKET. WHAT DO I NEED ON-SITE TO GAIN ENTRY?

You received an order confirmation via email when swapping your ticket. A print-out of this email, in combination with your Wireless Germany Festival 2020 ticket, is valid as a ticket for Wireless Germany Festival 2021.

 

AFTER THE SWAP, IS MY 2020 TICKET THEN A PERSONALISED TICKET BECAUSE OF THE CONFIRMATION EMAIL?

Your ticket is personalised even without your name being printed on it or the confirmation email. A transfer is only permitted in accordance with our Wireless Ticket terms and conditions.

 

I ENTERED THE WRONG EMAIL ADDRESS DURING THE SWAP PROCESS. WHAT DO I DO NOW?

Please contact your ticket provider (you can see who your ticket provider is from the printed logo on your ticket).

 

I HAVEN’T RECEIVED AN ORDER CONFIRMATION. WHAT DO I DO NOW?

Please check your spam folder to see if the email has ended up there. If you cannot find the email there either, please contact customer service for your ticket provider (you can see who your ticket provider is from the printed logo on your ticket).

 

WILL MY TICKET INSURANCE BE TRANSFERRED FROM 2020 TO 2021?

(Please contact your ticket provider (you can see who your ticket provider is from the printed logo on your ticket).

 

I HAVE SWAPPED MY TICKET AND HAVE NOW CHANGED MY MIND. CAN I REVERSE THE SWAP?

No, unfortunately that is not possible.

 

VOUCHER

WHAT HAPPENS IF I HAVEN'T SWAPPED MY TICKET BY 31 AUGUST 2020?

For any ticket holders who don’t want to swap their tickets or who miss the deadline, from now on we will be offering rescission in the form of a voucher for the full ticket price which you can use for Live Nation events.
We are issuing this voucher within the statutory voucher-resolution framework, meaning the residual value of the voucher can be paid out upon request after 31 December 2021.
From now on, you can apply for the voucher via our ticketing partners. After your request has been verified, you will receive an email containing the voucher code, as well as information on how to redeem it. You will then be able to choose from suitable events that you want to redeem your voucher for.
In cases of hardship (in accordance with the law), we will be offering early payment of the voucher value from now on.
Get all information about the process and the details of the voucher here.

IMPORTANT:
You can only ask for your voucher where you bought your ticket.
In cases of hardship in the sense of article 240 § 5 paragraph 5 No. 1 EGBGB we offer an early payment of the voucher value with immediate effect.
For all fans who have swapped their Wireless Germany Ticket 2020 for 2021, it is not possible to issue a voucher.

 

WHAT IS A LIVE NATION VOUCHER? 

A Live Nation voucher is valid for all concerts and festivals organized and carried out by Live Nation GmbH itself, provided the respective shows are not sold out. We issue the voucher within the framework of the legal voucher solution, i.e. the remaining voucher value can be paid out on request after 31 December 2021.

Live Nation Germany currently arranges concerts by Harry Styles, Alicia Keys, Kontra K, The Weeknd, Dua Lipa and many other artists. The voucher can also be redeemed for the next edition of Wireless Germany, as soon as the official on sale for 2021 starts.

From now on, you can apply for the voucher via our ticketing partners. After your request has been verified, you will receive an email containing the Live Nation voucher code, as well as information on how to redeem it.

You will then be able to choose from suitable events that you want to redeem your voucher for.

Get all the information about the process and details of the voucher here.

 

WHAT IS THE VALUE OF THE VOUCHER?

The value of the voucher corresponds to the value of your ticket, including any booking fees. Please note that if you purchased ticket insurance when you bought your tickets, this value is not part of your voucher.

 

HOW CAN I GET MY LIVE NATION VOUCHER?

Detailed information on the procedure is available under www.wireless-festival.de/en/tickets

After verification of your request you will receive your Liven Nation voucher code and the information how to redeem the code via email. Afterwards you have the option to search for suitable events you want to redeem your voucher for.

 

DO I HAVE TO PAY A FEE TO RECEIVE THE VOUCHER?

No, you don’t have to pay a fee to receive the voucher.

 

DO I HAVE TO SEND IN MY ORIGINAL WIRELESS GERMANY 2020 TICKET?

Yes, you must send in your original Wireless Germany 2020 ticket. To be on the safe side, you should also make a copy of your ticket. We therefore recommend that you send your tickets via insured delivery.

 

HOW SHOULD MY TICKET BE SENT?

In general, you are free to choose your delivery method. However, we assume no liability for lost deliveries which have been sent uninsured.

The ticket price can only be refunded upon presentation of the original tickets. We therefore recommend that you send your tickets via insured delivery. Please contact your delivery service provider if you have questions about delivery methods. To be on the safe side, you should also make a copy of your ticket.

 

WHO PAYS THE RETURN POSTAGE COSTS?

Returning your tickets to us is done at your own expense.

 

I HAVE NOT RECEIVED AN EMAIL WITH MY VOUCHER CODE. WHAT SHOULD I DO?

Please check your spam folder to see if the email has ended up there. If you cannot find the email there either, please contact customer service for your ticket provider (you can see who your ticket provider is from the printed logo on your ticket).

 

WHERE CAN I FIND AN OVERVIEW OF LIVE NATION EVENTS, I CAN REDEEM MY LIVE NATION VOUCHER FOR?

You can find an overview over all events for which you can use your Live Nation voucher for here.

 

HOW DO I REDEEM MY VOUCHER?

Your ticket provider has contacted you by email. If you cannot find the email, please check your spam folder to see if the email has ended up there. If you cannot find the email there either, please contact customer service for your ticket provider (you can see who your ticket provider is from the printed logo on your ticket).

 

I JUST REDEEMD A PART OF MY VOUCHER VALUE. WHAT HAPPENS TO THE REMAINING AMOUNT ON MY VOUCHER?

The remaining value stays on your voucher and can be redeemed in a later booking or the remaining voucher value can be paid out on request after 31 December 2021.

 

I HAVE ALREADY BOOKED MY TRIP TO THE WIRELESS GERMANY FESTIVAL 2020 (HOTEL, TRAIN, FLIGHTS, ETC.). WHAT CAN I DO?

We recommend that you contact the relevant provider directly to get information on what cancellation options are available.

 

HARDSHIP CHECK

I DON’T WANT TO RECEIVE A VOUCHER. CAN I ALSO HAVE MY MONEY BACK?

In hardship cases as defined by Art. 240 § 5 Para. 5 No. 1 EGBGB we offer now an early payout of the voucher value. If your request does not fall under the hardship clause, the remaining voucher value can be paid out on request after 31 December 2021.

 

CAN I APPLY FOR THE HARDSHIP CHECK?

You can check if you are eligible for an early payment under the hardship clause over the following chart: